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| Just Keeping a Promise...Jhona De Leon, i'll make
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We recently experienced a terrible problem with our flight to Singapore on February 16, 2008. We were told to get assistance from Cebu Pacific when we had a misunderstanding with the Immigration Officer at NAIA terminal. We went to the Cebu Pacific Desk to ask help but instead of asking us for some details - this Supervisor (Jhona De Leon) took our boarding pass, tore a portion of it and called the crew to OFF-LOAD our baggage. It was so fast - I believe my eyes opened the widest since I was born. I was so surprised, begged this person, I never even care how pitiful i look at that time - but as if this person (Jhona De Leon) never heard a word we were saying at that time. She wouldn't want to help us – FOR SURE!. I was even the one to ask if I could talk to immigration again which I did and Immigration was letting us In at that time. But of course we don't have our boarding pass and so we were trying to get it from Jhona but she was delaying things and was making irrelevant suggestions we should do. She told me and my Fiancé that when she called the airline crew to Log Off our baggage, Our Seats was immediately taken by chance passengers. Why would she do that??? We were so early to arrive in the airport to avoid any hassles and to have more time to resolve any hassles should there be any. Is it because our Airline Ticket was on a promo deal which was Cheaper compared to that of what might the Chance Passengers has to pay? This person has no heart at all I tell you. I was so mad at that time I wanted to KICK her Pregnant Stomach so that she could get a taste of the pain I was feeling ( I’m happy I was able to control myself and not regret further should I have done that part). She even instructed me to talk to the Immigration Officer to tell her to Off Load two passengers (I guess that would mean - denying two Passengers) so that this supervisor could let us back to the passenger lists. That was NOT POSSIBLE of course - It has to be carried out by the airline staff. I had to run back and forth to relay their messages to each other which could have been resolved easily if only she really wanted to help. They have working phones and radios if she was sincere to let the Immigration Officer be informed about what she suggested. And hello?, who is the better person to explain her suggestion but she herself. Has she not seen that It was an urgent concern that she can ask one of her staff to tell the Immigration Officer about it. I believe that suggestion of asking the Immigration to Off-load 2 passengers to give way for us was really not necessary at all. It looked like everything was a game for this Person. Bottom line, She claims that our baggage could not be loaded back since it was taken out already, it was short of time,…Short of Time whaaaat??? She just told me that it was possible if Immigration Officer would Deny two passengers for our slot to be back. Hello??? Jhona De Leon,,, we are talking in your airline booth just next to the Check in Counter of our supposed to be flight and there is STILL a LONG LINE of passengers with their luggage being loaded in the conveyor…Her alibis are not really convincing but we were powerless at that time…This was a long waited vacation we planned after Our Switzerland Vacation last 2003...But we missed it...My brother, my mom and my niece was waiting for some medicines they needed. I even had a nebulizer machine that would help my niece with her health concerns...But all came to nothing because of some Very Poor Customer Service by an Incompetent Staff Named (Jhona De Leon)...I e mailed Cebu Pacific(customerservice@cebupacificair.com )as well with my complaint but never received a reply... I must say, it must have been a long wait huh... Jhona De leon. and Cebu Pacific... i'll make you famous... This is a form of Abuse of Power which could happen to anyone. And it should be stopped immediately. If ever you guys have idea on how I could get help on getting the concerned be exposed or how to teach her a lesson – it will be very appreciated… Please Help and Reply to this post.
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Posted by randycalina on 2008-03-13 07:42:52 | Rating: | Views: 558
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hey Randy, I support you!
Let me quote this on my blog site...
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Posted by princessa_bratinella
on 2008-03-14 00:06:49
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hi Randy, Im Francis. I read your unbelievable history with cebu pac and guess what, we are in the same boat. I too, with my family have a very bad experience of this airline. I wish we, who have been maltreated and ignored by cebu pac could be one and expose their limitations. Mahirap kung iisa ka lang, pero kung marami tayo (kasama ang media) siguradong, makikinig sila sa atin. Ano sa tingin mo? for your comment on my opinion pls email me at ciscam25@yahoo.com or txt me 09293879247. See ya later.
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Posted by kikoakita
on 2008-10-05 20:48:12
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randycalina
Philippines
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