Thoughts.com Blogs - You can't talk to me that way

I was talking to the Amazon women yesterday...my friend and former boss...she had her first fight with her new DM.....She doesn't care who you are if you come at her with both barrels blazing and acting the idiot.....she'll put you in your place....I have witnessed this first hand...its poetry in motion..... Its a sight to see......

Where we had worked was an adult version of romper room....pandemonium on a daily basis...dysfunction junction is a better discription....Our DM was a goofball....knowledgeable.....but goofy.....My boss dubbed him the too tall goofball....They would argue every time that man stepped foot in our store....arguing over displays,hours,wharehouse,shirts not being tucked in....some important....most of it silly.....When she would have enough she'd tell him to either go home....get out of her face...."F" off...the latter was my favorite.....he would purposely get her going.....then follow her around to be more of an irritation.....he would eventually leave when he felt he had "gotten her goat".....hahaha....i miss those days.....

So, yesterday was her first fight with her new boss....she had told him while being interviewed that she did fight with her last Dm......this guy got a rude awakening yesterday.......shes back in the pool business.....shes the only person on duty....its six minutes until closing.....a delivery comes....they are having a hard time with the lift gate....its stuck.....she goes into the store.....she has customers....tells the delivery guy hes going to have to wait.....she's helping her customers....phones ringing off the hook....rule of thumb....when a customer is standing infront of you.....they are your first priority....not the damn phone......the insensate ringing is driving her crazy....she picks up the phone....its her Dm.....he lays into her about not picking up the phone by the third ring......she repeats to him all that has just transpired....he gives her major attitude.....tells him he better think again before he talks to her that way.......she proceeds to tell him to "F" off.....yep....she said the "f" word and hung up on him....Way to go!!...Of course the customers standing before her heard the whole thing.....its always nice to get the support of your customers.....they felt she was in her rights....lol....Phone starts ringing again.....she lets it ring until shes finished with the last of her customers and locks up....This time she answered he had a new improved attitude and apologized.....she had for warned him....

I have in the past have had to come in between her and customers...she was getting reamed out by a guy on a delivery problem.....she happens to have a screw driver and wrench in her hands....the arguments getting heated....shes leaning further over the counter.....tools still in hand....I still remember his name....Mike Hicks.....he begins screaming at her....his spit is flying....the whole thing was un necessary.....they are both red in the face.....I see the tools and think this guy doesn't have much time to live.....I stepped in before one of them layed out sprawled on the floor....that guy was a jerk....I took care of him before any loss of life could occur.....

Had a lady try to return a two year old white christmas tree that had turned brown.....the gist is she stored it in the box in the attic....the box discolored the tree....not a warranty issue....The funny thing is.....if this woman had kept her head and not made an ass of herself....she would of been given a new tree....My boss doesn't give into temper tantrums.....The analogy my boss gave her was....lol.....Ma'am its like returning used underwear.....This pissed the lady off and she called my boss a rude bitch....in turn my boss called her a rude bitch back....I stood there like an idiot...I couldn't believe what I had just witnessed....

My friend and I come from different schools of thought....I did what I could to make a customer happy....even take back an old tree....sometimes its just not worth the hassle....its just merchandise....My boss would fight to the death.....over time we both embraced eachothers ideals....I became tougher and she became milder.....worked out for the most part....I just wonder if her new boss has a "real" clue of what hes up against?