| View Blog
|
|
| Are you going to answer that?
|
|
|
It was hotter than blazes today and I'm going to kill my coworker. Okay, not kill him, just felt good to get that out of the way. I believe he was getting back at me for yesterday. He's a big chicken when it comes to giving bad news. Let me rephrase that pissing off a customer. I need to do a bit of backtracking. Bear with me please, due to the heat I have been sweating like a whore in church and my undies are still somewhat in a bunch. I'll leave that to your own imaginations.
When we had worked together previously we were both in management. I handled operations making sure everything ran smooth he was our sales manager. Our last summer together our boss had been hurt on the job(not a surprize, what some people will do to get a vacation) I was put in charge. Not a job I wanted but what the hay I got to collect the manager bonus. Anyhoo out last summer together we had more fubars than you could shake a stick at. Pools installed incorrectly, malfunctioning equipment, delivery nightmares equals pissed off customers that want answers and to kill you. My friend became so gun shy he quit answering the phones. Whats the worst thing a customer can do to you over the phone other than yell. If need be you give them a dose of their own medicine, I can yell too. I became the schmoozer, peacemaker and at times an asshole. He just retreated and hid. No one likes to be yelled at or threatened though sometimes thats the nature of the beast.
Anyhoo he took a call yesterday from a customer that had purchased a sand filter and told him she was bringing it back on Saturday. He was verklempt when he got off the phone with her and immediatly went to one of the owners and explained the situation. The gist is the customer isn't getting their money back. Sad but true. To give the readers digest condensed version, on second thought I'll pose it as a question. If you made an expensive purchase used it and found it unsatisfactory wouldn't you go back to where you bought it before you bought another filter and installed it? This makes two filters they have purchased in 5 weeks, makes no sense. Knowing me, I'd of come back and told the store the troubles I was having with the equipment. This hen said she is contacting the better business bureau and telling her friends and nieghbors that we suck. Fine with me I'll take sucking if your stupid enough to buy another filter before coming back to us. We would of sent a service crew out free of charge. Oh well I hope she feels better, the jackass.
Damn I must have gotten too much sun today I'm all over the place. Anyhoo back to killing my friend. After he was reamed by this woman he was nervous and afraid to call her back. I opened up my big mouth as I have had to fix problems of his in the past. I'll help anyone out as long as they don't feed me to the sharks. I think thats what he was hoping. He was only scheduled to 2 today and has the weekend off. I say " you did tell her that you would only be here until 2 tomorrow didn't you? You know me if she brings it in on Saturday I'll give her money back, then we'll both be in trouble". It took him an hour to get up the courage to give her the bad news. He survived, she vented, threatened all is right with the world. Occasionally you're going to piss people off, not something I like doing. Though sometimes thats just the way it is.
For the most part the people I deal with on a daily basis are good people. There are always going to be some that are going to make me roll my eyes. Such is life its all in the way you choose to see it.
I have said this so many times, why do we become stupid when we go into a store? I'll explain, return policies. Hardly anyone reads them you can have them posted all over the place even waive it infront of a customers face. I believe most of us lose the ability to read and comprehend unpleasant reading material such as.... no returns without a reciept, you have 30 days to return your crap, restocking fee for returned parts. People become amazed at these proposterous rules. Amazement leads to pissed off. I too can feel this way. I have a secret keep your damn reciepts. Sometimes you have to take your lumps,just like gravy.
On the flipside we got great news about Otis(cat) his echo cardiogram was awesome. The Dr said his heart looks great and we will be weaning him off of his medication. For the next six months he'll get his medicine every other day. If his vet detects a problem he'll go back to daily. He's only a year old Dr said lets see how he does.
Not much more to report I will always have something to bitch about, then again who doesn't? For the most part life is good, work is good, there are always a few exceptions, such is life.
Sunday night were going to the Tin Angel to see Jeffrey Gaines. I haven't a clue who he is other than a musician. Philly's always a hoot, should be a good time. Heat,humidity, crack heads and music. What more could a person want?
|
|
Posted by pitapie50 on 2008-07-18 23:05:06 | Rating: | Views: 50
|
|
| |
|
|
| Blog Comments
|
|
|
|
|
What a wonderful rant, Pita! I wish I could say I feel your pain...maybe when I stop laughing I will...
|
|
Posted by BootLady
on 2008-07-18 23:20:09
|
|
|
|
I keep telling myself my irritations are due to "the change". Whomever coined the phrase "the change" needs to be pinched.
It was great seeing you BootLady. Have an awesome weekend...happy shopping!
|
|
Posted by pitapie50
on 2008-07-18 23:43:44
|
|
|
|
You are so crazy. Oh and that wording, lets see what was it right - "sweating like a whore in church". I really have to remember that.
I am really glad you cat is doing good. I have to force feed my cat this soft food so I can give her an insulin shot 30 minutes later. She was eating her can meat from a plate every morning. Now she just refuses to eat canned meat. Ever heard of such a thing. I hate force feeding her but I don't have a choice because we have to know she's eaten 30 minutes before the shot. We self feed and there is really no place to put her by herself.
|
|
Posted by Faith
on 2008-07-19 15:15:14
|
|
|
|
Faith please do, next hot humid day I dare you to say that to a stranger:)
I'm sorry to hear about your kitty. I found that my cat loves ham. Thats how we get him to eat his pill. I just didn't have it in me to shove a pill down his throat every morning. Try feeding your kitty deli ham. I hope it works for you, less stress for the both of you:)
|
|
Posted by pitapie50
on 2008-07-19 19:07:55
|
|
|
|
|
Why pita, I never could resist a dare.
|
|
Posted by Faith
on 2008-07-21 16:18:02
|
|
|
|
|
|
Email This to a Friend 
