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| Business IT System Management Case Study |
Profile
For more than 10 years, Computer Gallery has been providing systems management services for small- and medium-sized enterprises in the Palm Springs, CA area. As networks get more complex, most small businesses are not equipped to deal with their own fast-increasing IT needs . The Company can offer services to operate as a whole outsourced IT department.
Situation
Before purchasing N-central, the Company managed network devices for a set monthly charge. They provided excellent reactive service but failed to have the sophisticated tools for visibility into a network. This meant they could only fix isolated issues as they occurred, rather than maintaining an issue-free network. To supply the active network services that their clients requested, the Company needed to consistently monitor the status of a whole network and fix Problems before they could happen.
Opportunity
the Company wanted to provide managed services. Owner, Joe Popper consulted the True Profit Group to suggest the best technical solution. True Profit Group conducted an exhaustive analysis of all the managed service offerings available and seriously advised that they purchase N-central to get the'best bang for the buck'.
Solution
N-central provides the Company with the ability to provide remote, proactive management services and is compatible with all major network service applications. Using N-central for network monitoring, the Company can charge clients for remote monitoring and then customize additional services as needed. Their customers save cash on emer- gency IT calls and the Company increases money options, service quality and trustworthiness.
Benefit
the Company installed N-central quickly and began selling the services to clients right away. 'Within a month, we managed to validate the solution as a income generating tool,' expounded Popper. One of their first successes was with a performing arts theatre. Their ticketing system had failed on a saturday, but the Company was alerted and fixed the difficulty remotely, without their consumer ever having to worry. 'Had we not fixed the problem, ticket sales for a sunday Tom Jones concert could have been severely impacted'. Without N-central, it might have been an enormous cash loss for the client - but the Company corrected the difficulty before it became a controversy and before the shopper knew it.
About N-able
N-able Technologies is a leading provider of service management software that manages information technology and security services from a business perspec- tive. Our product line delivers availability, performance reporting, security event and business service management to multiple shoppers or locations thru a central Web console. N-able's product is distributed thru a world partner network of system integrators, outsourcers and value-added resellers evolving IT services from reactive to active to managed.
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