Well wish me luck today as I’ll be heading back to the Nokia prison for the third time shortly (see previous post). The mobile phone that they claimed to have fixed? Well, it isn’t!  The key to unlocking whatever its problem is lies somewhere within the keypad-: the numbers just freeze, like Brittany Spears when she’s asked what a good mother should be.

When I took it to the Nokia mob 3 days ago after its latest freezing effort, I spent about 4 minutes explaining exactly what the phone was (or more accurately, wasn’t) doing. The girl I was speaking to took the phone from me, examined it, turned it on and oh, surprise surprise, it decided to miraculously work!

It had been sitting idly broken for the entire weekend, then all of a sudden chose that precise moment in time, at 10:17am Monday morning at the shop to work perfectly!! Didn’t I look like a class-A idiot who shouldn’t be trusted with the ever-so-complicated piece of technology known as the mobile phone?

Wait!  Someone’s just called the phone and it actually rang.......false alarm. It still doesn’t work. All I could do was stare at the incoming call symbol and mash the keypad in an attempt to free up a button to answer the phone.

At least I wasn’t the only person who looked like a complete moron at the shop that day though. A lady sitting at the desk beside me (I felt like I’d been called into the principal’s office to explain my behaviour to Nokia woman as she sat perched up on high behind her cheap desk). Yes, this other lady was saying her phone wouldn’t charge when it was plugged in. As had been the case for me, her phone worked perfectly when they plugged it in at the shop.

Do they really think we are making this stuff up about our phones not working? Do they actually think we enjoy wasting our time to come all the way down to their shop, sit in line for 40 minutes only to have our phones WORK at the crucial moment?!?!

Sigh. All I can put it down to is that once you step through the door of the Nokia customer care centre, you have entered a specially designed and patented force-field in which any phone, no matter how damaged, dodgy or defunct  it actually is, it will work and make a jack-ass of you.

More updates to come....