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Over a period of last few years of my career spanning from being a car sales executive 8 years ago to where I am currently, I noticed several common learning points for most young managers ( retrospectively, including a lot of my ex-bosses). I thought I will share this will all of you now.
a) As a young manager, your younger team members expect you to lead from front. Always. You need to keep iterating that on each account, on each negotiation on all difficult situations you can add value. You need to ensure that you trigger a few end to end transactions (ie., from identifying a prospect to making an opening call, following it up, negotiating, closing, collecting, giving a exemplary customer service and renewing). Trust me you get this right for a few accounts with each of your team mate, all of them will imitate you to the hilt and you would have created a greatly focused team, who thinks, works and behaves like you!(of course they will add their own personal values and possibly get better than what you did). Trust me you do this and they will look upto you all through their life time.
b) Back your teams. Every time and to the hilt. His laptop has a problem. A client made personal remarks against him. Anything that you think which did not stem from him should be backed. Support them. They need you.
c) Never ever go with perceptions on people. Try to find the person behind. Connect with them at personal and emotional level. That will come with spending quality time with each one and try to spend equal amount of personal time with everyone.
d) Believe in participative management. Ask suggestions from all for difficult/important decisions on accounts of other team mates. Get them to think of your team as theirs!
e) Start something new and creative every now and then. But beware! You must continue the older processes and practices as well till it is serving the purposes. Initiate team engagement in the processes that you start. Brainstorm, talk, communicate. Be as vocal and ensure teams are more vocal!!
f) Shield your team. Always. Except when it involves integrity and with people shying away from work. But in the same breath, don’t shy away from punishing if there is insubordination. There can be difference in opinion about managing certain accounts in certain ways, but it must be talked out. Insubordination can’t be an option.
g) Whenever any plan or initiative that you have taken, backfires. Accept it. In from of everyone. Talk about it discuss why it might have not gone well. Let them realize that you are also as human and you are learning through your mistakes. That’s the beginning.
This place is about being able to create great entrepreneurs who make most money for themselves and the “company” they are heading.
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Posted by iplay2win on 2008-06-25 03:55:43 | Rating: | Views: 55
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