| A mistake that I thought was mine. |
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Last friday, my Account manager called me and told me that one of the merchant that I called, called back and was angry for something that I did. He said that I hung up on her daugther. I was scared, and really I can't remember any call that day that I did hung up on someone. I do hang up the phone when they are already shouting and says mean things to me. And I did it, that same day, But that person was shouting on the phone, what am I suppose to do listen while she's shouting a saying mean things to me. So my one of my boss told me to call that merchant back and asked for apology, I did. He say that her child has this mental problem and she is under medication. She was hyper thats why she's been shouting. He also says that her child is not even allowed to go out there house because of her condition. I was really shocked, I feel like crying for what I've heared, I feel sorry for that child. I feel so evil for what I did. I said sorry for how many times,The guy was so nice that made me feel more upset. I know It wasn'y my fault at, I just did what I should do in situation like that, to end the call. But this freakin conscience.... I hate it....
When I came back at work this morning. One of our operator who recieve the merchants complain say's that I am the person that Merchant is looking for. It was one of my officemate whos name is Amanda. My stupid boss didn't even listen to the recording and just thought It was me. So stupid of him.... I said sorry for something I didn't do. What happened really made me sad, I feel so evil. I feel pissed for what happened but what can I do It already happened. hmmmm But I still feel sorry for that girl, she was upset because of what happened, his dad told me that shes been crying. I'll just pray for her to get better. I feel much better now cause I know I did nothing wrong. I don't curse back when people on the other like is cursing me. I just replied by saying I'm sorry I didn't get that, and some of them even repeat what they've just said. And thats funny... One thing I've learned control you temper, You think it's just a small teeny winny mistake, But It could still hurt someone big time.
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